PT Mex Kreasi Utama ("We") respects your privacy. This Privacy Policy explains what data we collect, how we use it, and how we protect it when you visit mex-kreasi.com or use our services. By using our website and services, you agree to the practices described in this policy.

1. Data We Collect

We may collect the following data, depending on how you interact with us:

• Identity and contact data: name, company name, email address, phone/WhatsApp number, and delivery address or installation location.
• Order data: order specifications, transaction history, and communications related to your order.
• Client materials: logos, designs, text, photos, and other files you provide for production.
• Technical data: IP address, device and browser type, pages visited, and visit times, collected automatically through cookies or similar tools [adjust to the tools actually used].

2. How We Obtain Data

• You provide it directly, for example through forms, email, WhatsApp, phone calls, or when meeting our team.
• It is collected automatically when you browse our website.

3. Purposes of Data Use

• Processing quotations, orders, production, delivery, and installation.
• Communicating with you about orders, inquiries, or complaints.
• Managing payments and administration, including issuing invoices.
• Improving the quality of our website, services, and user experience.
• Complying with applicable legal obligations.
• Informing you about promotions or new services, only if you have given your consent [remove this point if not applicable].

4. Sharing Data with Third Parties

We do not sell your personal data. Data is shared only as necessary with parties that help us deliver our services, for example:

• courier or freight services to deliver your order;
• payment providers or banks to process transactions;
• hosting, email, or website analytics providers [adjust];
• production or installation partners involved in your order, who are obliged to keep it confidential;
• authorities, when required by law or an official order.

5. Cookies

Our website may use cookies, which are small files stored on your device, to remember preferences and understand how visitors use the site. You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect some website functions.

6. Data Retention and Security

• We retain data for as long as necessary for the purposes above, for administrative and tax purposes, or as required by law: [adjust, for example for a set number of years after the last transaction].
• We apply reasonable safeguards, such as restricting internal access and using secure services, to protect data from unauthorized access, alteration, or misuse.
• However, no method of transmission or storage over the internet is completely risk-free, so we cannot guarantee absolute security.

7. Your Rights over Your Personal Data

In accordance with the personal data protection regulations applicable in Indonesia, you have the right to:

• know and request access to the personal data we hold about you;
• request correction if the data is inaccurate or incomplete;
• request deletion of data, to the extent it does not conflict with legal obligations or legitimate administrative needs;
• withdraw your consent to certain uses of data, such as for promotional purposes;
• raise objections or questions regarding the processing of your data.

To exercise these rights, please contact us using the details at the bottom of this page.

8. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy policies or content of those websites. We encourage you to read the privacy policy of every website you visit.

9. Children's Privacy

Our services and website are intended for businesses and adult users. We do not knowingly collect personal data from minors. If you become aware that a child's data has been provided to us, please contact us so we can delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be published on this page along with its update date. By continuing to use our website and services after changes are published, you are deemed to accept the updated policy.