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FAQ

Frequently Asked Questions (FAQ)

PT Mex Kreasi Utama • mex-kreasi.com

Below are answers to the questions we receive most often about our services, ordering, production, and delivery. Click a question to see its answer. If your question isn't answered here, please contact us using the details at the bottom of this page.

About Our Services

What services does PT Mex Kreasi Utama offer?

We provide [adjust, for example: digital printing, signage production, and indoor and outdoor advertising]. If your needs aren't listed, feel free to consult our team, as we can often find a solution for you.

Do you accept small orders?

Yes. [adjust: for example, single-piece orders are available for certain products, or a minimum order applies to certain types]. For certainty, tell us the type and quantity you need when you consult with us.

Can you help create a design if I don't have one?

Yes. Our team can help develop a design based on your logo, colors, and business information. [adjust: design fees are included in or separate from printing costs].

Orders and Payment

How do I place an order?

Contact us via WhatsApp, email, or phone, then tell us the product type, size, material, quantity, and delivery or installation location. We will send you a quotation. Once the quotation is approved and the initial payment is received, your order moves on to design and production.

How does payment work?

[adjust, for example: 50% down payment upfront and full payment before the goods are shipped or installed]. Payment is made via [adjust, for example bank transfer], and an invoice can be provided if needed.

How can I find out the estimated cost?

Costs depend on the product type, size, material, quantity, design complexity, and delivery or installation needs. Send us your requirements, and we will provide a suitable quotation.

Design and Production

What kind of design file should I send?

Use high-resolution files so the print comes out sharp. Commonly used formats are [adjust, for example PDF, AI, CDR, or high-resolution PNG/JPG]. If your file doesn't meet the requirements, our team will let you know before production begins.

Why can printed colors look different from what I see on screen?

Colors on screen and in print are affected by the device, screen settings, material type, and production process. Differences within a reasonable range are normal. If color is especially important to your brand, let us know from the start so we can adjust and, where possible, prepare a sample first.

How long does production take?

The estimate depends on the type and quantity of the order: [adjust, for example digital printing 1-3 working days, signage 5-10 working days]. The time is counted from when we receive the initial payment, complete materials, and your design approval.

Can I revise the design?

Yes. Revisions are made within the agreed limit: [adjust, for example a maximum of 2 minor revisions]. Major changes beyond the original agreement may incur additional fees. Once you approve the design, production begins.

Delivery and Installation

Do you deliver outside the city?

We are based in Surabaya and [adjust, for example: deliver across Indonesia through freight services]. Delivery costs and estimates will be stated in the quotation.

Do you offer installation services?

[adjust, for example: available for signage and outdoor advertising in certain areas]. For installation, please make sure site access is available and that installation permits from the site management or authorities have been arranged, including advertising permits where required.

What if the goods I receive are incorrect or damaged?

Contact us within [adjust, for example 2 x 24 hours] of receiving the goods, along with photos or supporting evidence. We will inspect the issue and follow up according to the applicable warranty and complaint terms. You can read more on our Terms of Use page.

Still Have Questions?

The PT Mex Kreasi Utama team is ready to help: